Financial Policy
Self Pay Visits
All visits are fee-for-service unless pre-approved for discounted rates. All home visits will include a travel fee.
A payment link will be sent for your visit fee and payment is due 24hrs prior to your appointment. Debit/Credit/HSA/FSA cards are accepted.
An itemized Superbill will be provided at the conclusion of your appointment for submission to insurance for reimbursement. There is NO guarantee of reimbursement amounts.
Insurance Pre-Approved Visits
Heather Martin, IBCLC, RLC / Beyond the Breast is contracted with the billing companies Wildflower Health for Cigna coverage and The Lactation Network (TLN) for PPO plans.
Current TLN plans include Multiplan, United Healthcare (PPO), Blue Cross Blue Shield plans with some limitations. All home visits will include a travel fee. A payment link will be sent prior to your appointment, and payment is due at time of invoice.
Prior to your appointment, if TLN determines that your insurance plan is not covered, you will be considered a Self-Pay patient and an invoice will be sent prior to our appointment.
Cancellation /No Show Policy
Cancellations made >24hrs in advance.
Any fees received will be reimbursed in full minus any processing fees (typically 2.9%+ $0.30) via the original payment method.
Cancellations made <24hrs in advance . Cancellation fee is $75.
Payments received <$50 will be charged to the card on file or you will be invoiced. Payment is due within 7days
NO Show Policy
No refund will be issued for no show appointments, the full appointment fee will be charged to the card on file regardless of self-pay or insurance covered status.
If you are having difficulty connecting for a tele-health appointment, please reach out via the contact information below and an alternative HIPPA compliant link will be shared.
Payment Processing
Beyond the Breast/ Heather Martin, IBCLC,RLC uses SquareUp for payment processing:
Payments may be made electronically using a credit card or fund transfer. I use SquareUp to process payments. SquareUp meets the high standards of HIPAA and the banking industry for security and privacy with regard to financial transactions. However, SquareUp may send, automatically or per your request, email or text message receipts that reveal personal health information such as the date and type of lactation visit. If you are not comfortable with this, payment may be made via Zelle instead.
Heather Martin, IBCLC, RLC
682-738-6455 p
Heather@BeyondtheBreast.com
effective date of this policy 05/01/2025